Question en attente de réponse

Thème
Vos consos / Vos factures

Frais de rejet de paiement?

Bonjour,

I'm here with my receipt and I don't understand why I have to pay 22,49 euros considering that last month I paid 10,10 euros and this is the amount per month written in the contract. I think, there is a detail written as "Frais de rejet de paiement" corresponding to 10 euros. What does it mean?? Because I understood the bank will descount the money each month from my bank account, and last month I don't know what happend but I had to pay by myself.
Can you help me?
My phone number is 06XXXXXXXX.
Thanks in advance.

Sabrina

sabrina
sabrina

sabrina

46 / 100
jetons
Niveau
0

Les réponses

rebecca
rebecca

rebecca

5000 / 5000
jetons
Niveau
4

Hello Sabrina,

When your bill is rejected by your bank, you have 7 days to pay your bill. If you pay late, La Poste Mobile will apply 10 euros of payment rejection on your next bill. I remain available if needed. Rébecca

sabrina
sabrina

sabrina

46 / 100
jetons
Niveau
0

Okay. So, next bill (corresponding to October) I have to pay it by myself? Or I have to wait for the bank to discount the money from my bank account? Because I don't understand why was rejected the last time.
Thanks.

rebecca
rebecca

rebecca

5000 / 5000
jetons
Niveau
4

Hello,

You must pay the bill yourself by another means of payment. When an invoice is rejected, La Poste Mobile does not represent the bill in the bank a second time. Please note that you have no outstanding bill at this time. Your next bill will be published on 19/11. Rébecca

sabrina
sabrina

sabrina

46 / 100
jetons
Niveau
0

I already checked and it's like you said, the october's bill is payed. I understood.
Thank you very much for you help.

rebecca
rebecca

rebecca

5000 / 5000
jetons
Niveau
4

You're welcome. Have a good day. Rébecca