Question en attente de réponse

Thème
Votre téléphone / Votre SIM

Why is Internet not working for last 7 days?

Sorry for asking in English. In my mobile (Redmi 5 Plus) the internet is not working properly for last 7 days. Whatsapp, Facebook messenger is working fine but I can't access any other website using my mobile browers. Can you please help me?

Mohajan
Mohajan

Mohajan

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Les réponses

Hello Mohajan. We encountered an anomaly on XIAOMI brand mobiles: when the Android updates are done, the customer no longer has access to the Internet, the settings are no longer recognized.

While waiting for the fix from the manufacturer, here is a solution that will solve your problem:

  • You have to go to the phone settings.
  • You must go to the "SIM cards and mobile networks" section.
  • I invite you to select the SIM card.
  • You will be able to click on "name of access points" and "modify the access point".
  • You will have several sections, you must delete the registered content:

    • Proxy: not defined
    • Port: undefined
    • Username: not defined
    • Password: not defined
    • Server: undefined

    I remain available if needed.
    Sorry for the inconvenience.

    Cécile