Question en attente de réponse

Thème
Votre téléphone / Votre SIM

Réception de SMS et accès internet impossibles depuis l'étranger

Bonjour, j'ai voyagé récemment en Espagne. Je dispose d'un forfait couvrant les communications depuis l'étranger ainsi que l'utilisations des données mobiles (dans une certaine limite). Mon option monde est activée et je n'ai jamais eu de problème en allant à l'étranger auparavant. Toutefois, en arrivant en Espagne, je n'ai pas reçu les SMS habituels de franchissement de la frontière et impossible d'utiliser internet ou de recevoir des SMS. Malgré plusieurs tentatives en éteignant et rallumant le mobile, rien n'est parvenu à résoudre le problème.
Merci pour votre retour.

mo_11
mo_11

mo_11

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Les réponses

Arnaud
Arnaud

Arnaud

2342 / 5000
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Bonjour mo_11,

Si j'ai bien compris votre demande, vous n'avez pas réussi à utiliser votre abonnement La Poste Mobile depuis l'Espagne ?

Arnaud.

mo_11
mo_11

mo_11

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@Arnaud, oui tout à fait.

Céline
Céline

Céline

5000 / 5000
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4

Bonjour mo_11,

Effectivement, l'Option Monde doit être active sur votre dossier afin de pouvoir émettre et recevoir des communications depuis l'étranger.

Sachez que vous pouvez utiliser votre téléphone dans toute l'Union Européenne et en DOM/COM comme en France.
Attention, les communications depuis la France vers l’UE ne sont pas incluses.
Pour connaitre votre enveloppe internet disponible depuis ces zones, vous pouvez consulter votre Espace Client : https://espaceclient.lapostemobile.fr/mobile/identificati... ou vous référer au guide tarifaire (https://medias.lapostemobile.fr/portail_mobile/pdf/portai...).

Pour utiliser internet depuis l’UE, DOM/TOM, il faut activer les données mobiles + l’itinérance des données mobiles.
Je vous conseille d’effectuer un arrêt/marche du mobile une fois arrivé à destination.
Pour émettre des appels, SMS/MMS, pensez à remplacer le « 0 » du numéro de téléphone de votre correspondant par l’indicatif « +33 » ou « 0033 » si votre mobile ne le fait pas automatiquement.

Je viens de vous envoyer un message privé pour recueillir vos coordonnées en toute sécurité.

Nous pourrons étudier ensemble votre dossier.

A tout de suite ;-)

Céline

sylviareidvq
sylviareidvq

sylviareidvq

55 / 100
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Arnaud
Arnaud

Arnaud

2342 / 5000
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3

Hello

Thank you for your contribution on this forum.

Good day to you.

Arnaud.

Jonathan
Jonathan

Jonathan

5000 / 5000
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4

Hello monicageller,

We are here to help you.
Do you have a question about your La Poste Mobile mobile line ?

Jonathan.

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alexback2021

alexback2021

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Soufiane
Soufiane

Soufiane

3262 / 5000
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Equipe La Poste Mobile

Hi dfg,

How can i help you ?

Soufiane

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davidwilly

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Sophia
Sophia

Sophia

4841 / 5000
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Equipe La Poste Mobile

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Thank you for your contribution on this forum.

Sophia

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Aldorado

Aldorado

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Sophia
Sophia

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Equipe La Poste Mobile

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