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Thème
Votre téléphone / Votre SIM

Hi. I am not able to reload credit for my prepaid sim online. It keeps saying there is an error with my phone number.

Hi. I have a prepaid sim and want to reload online but I keep receiving an error message saying that my number format is not correct. Am I able to reload it online or do I need to wait a while before trying. I only activated the sim an hour ago.

Merci
Matt

Niva1989
Niva1989

Niva1989

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Les réponses

Rebecca
Rebecca

Rebecca

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Equipe La Poste Mobile

Hello,

You can directly recharge your prepaid SIM card by contacting the 2525 (free call), post office or from your customer area http://po.st/4QW5dw safely.
I invite you to join me in private (mail) with your phone number, I will check your file. See you soon, Rebecca :)

Niva1989
Niva1989

Niva1989

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Hi. I tried calling 2525 but I don’t speak French so that is difficult. My number is 6XXXXXXXXX.

Merci

Niva1989
Niva1989

Niva1989

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Also I never received a message with a confidential PIN number.