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Thème
Vos consos / Vos factures

Unable to pay online, what to do?

I want to pay online with my credit card. However, payments are neither accepted nor rejected. When I enter all credit card's detail, click on payment button, it redirects to my bank (online banking), I confirm the transaction and then nothing happens. My bank says that the provider (La Poste) requests payments while on the transaction but after approving the transaction it (La Poste) never returns to complete this transaction.
And now an option to pay online disappeared from client area (espace client).

How could I pay for the service online?

randomquestions
randomquestions

randomquestions

36 / 100
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Les réponses

Margot
Margot

Margot

1891 / 2000
jetons
Niveau
2
Equipe La Poste Mobile

Bonjour randomquestions ,

Payment in cash / by credit card is possible at the Post Office, the service is called Eficash and is billed at € 5.

You can make a bank transfer, here are our contact details: LA POSTE TELECOM - IBAN: FR7620041000011599928H02086 - BIC: PSSTFRPPPAR

Indicate your customer code in order to associate your payment with your file.

For payment by check, it should be sent to the following address:
La Poste Mobile - Accounting Department 855 Avenue Roger Salengro 92370 Chaville

You must indicate your customer number and code on the back of the check.

I just sent you a private message to collect your details safely.
We can study your file together.
See you soon.

Margot.

randomquestions
randomquestions

randomquestions

36 / 100
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But it should't be at that way.
I do not wan't to pay extra 5Euro as commission at a post office or a bank for having forfait for 10Euro.
Is it possible to make/to correct a payment procedure to be able to pay online in my client area with my credit card?

Margot
Margot

Margot

1891 / 2000
jetons
Niveau
2
Equipe La Poste Mobile

As indicated above, your invoice of 05/08/2021 has already been paid.

Margot.