Question en attente de réponse

Thème
Votre téléphone / Votre SIM

Activation of sim card?

Hello.

I bought a new sim card to use in a new phone I have that I did not buy in La Poste but is unlock. I have been trying to activate my sim card or making it work but I could not do it. I already tried to activate it here "https://activation.lapostemobile.fr/carte-sim"; but it says it is already activated. I can not try to fix the issue here "https://espaceclient.lapostemobile.fr/mobile/mon-telephon...; because I do not know my number because I am not able to use the sim card so I did not receive a SMS with my number, I do not what number I have with my new simcard.

I use to use the simcard tomorrow and I also dont can call you because I do not have a way to call you with out a sim card in my phone. What I should do!?

fgob
fgob

fgob

11 / 100
jetons
Niveau
0

Les réponses

Moussa
Moussa

Moussa

1985 / 2000
jetons
Niveau
2
Equipe La Poste Mobile

Hello fgob,

If I understand correctly, you can't activate your new SIM card.

That's right ?

Moussa

fgob
fgob

fgob

11 / 100
jetons
Niveau
0

Hey,

You are correct, I can not activate (or start to using) my new card. However, it seems weird to send my email and my number of subscription here in a forum that anyone can see. Are you not able to see my email and contact me directly?

Fatima Zahra
Fatima Zahra

Fatima Zahra

1503 / 2000
jetons
Niveau
2
Equipe La Poste Mobile

Bonjour hopperussell,

Pour pouvoir vous apporter une réponse, rendez-vous en message privé.

Fatima Zahra.