Question en attente de réponse

Thème
Votre téléphone / Votre SIM

Connexion internet sur fairphone 3+

Bonjour, j'ai récemment changé mon forfait, et suis passé de 2 go à 50 go. J'ai également changé mon téléphone pour un Fairphone 3+. A la date du passage au nouveau forfait (fin février), plus possible de se connecter à internet en bonne qualité. Je reçois les message whatsapp ou messenger sans soucis, mais pas moyen de regarder une vidéo dans un feed quelconque ou sur youtube. Les MMS arrivent aléatoirement.
Le problème est le même dans différents lieux (plusieurs villes testées).

A noter que cela fonctionnait bien sur le Fairphone lorsque j'étais encore en 2go...
Les paramétrages de l'espace client ne fonctionnent pas, j'ai tenté plusieurs solutions.

Merci de votre aide.

Riki
Riki

Riki

13 / 100
jetons
Niveau
0

Les réponses

Idrissa
Idrissa

Idrissa

1423 / 2000
jetons
Niveau
2

Bonjour Riki,

Si j'ai bien compris, depuis que vous avez changé de forfait, vous n'arrivez plus à regarder des vidéos sur les différentes plateformes et les MMS ne fonctionnent plus comme avant.

Est-ce bien cela ?

Idrissa.

Riki
Riki

Riki

13 / 100
jetons
Niveau
0

Oui c'est ça, et les simples recherches internet sans vidéo ont beaucoup de mal, voire ne fonctionnent pas du tout.

Anonyme
Anonyme

Anonyme

1352 / 2000
jetons
Niveau
2

Bonjour Riki,

Pour des raisons de confidentialité, je vous envoie un message en privé afin de traiter votre demande.

Moustafa.

Jorony
Jorony

Jorony

11 / 100
jetons
Niveau
0

Bonjour,
Vous pouvez aller ici : https://forum.lapostemobile.fr/questions/1577915-parametrage-apn

  • APN unique à avoir : sur votre compte web la poste mobile > paramétrage manuel : https://espaceclient.lapostemobile.fr/mobile/mon-telephon...
  • Le lien donne les infos à paramétrer pour le Fairphone 3 ci dessous:

    • Nom du point d'accès : SL2SFR
    • APN : sl2sfr
    • Type d'APN : default, supl, mms, dun
    • Proxy : à vider
    • Port : à vider
    • Nom d'utilisateur : à vider
    • Mot de pass : à vider
    • MMSC : http://mmsdebitel
    • Proxy MMS : 010.143.156.003
    • Port MMS : 8080
    • MCC : 208
    • MNC : 10
    • Enregistrer modifs

Latifa
Latifa

Latifa

973 / 2000
jetons
Niveau
2

Bonjour Jorony,

Je vous remercie pour votre interaction.

Si vous avez autre demande, n'hésitez pas à nous en faire part.

Bonne journée.

Latifa.

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john

john

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Try these steps to solve your network issue:

Check APN settings.
Ensure mobile data is on and network mode is set to 4G/3G.
Test your SIM in another phone.
Verify there's no data limit.
Contact your carrier about possible throttling or issues.
Update your phone's software.
Reset network settings.
If still unresolved, reach out to your carrier or Fairphone support. You can also visit https://gbwhata.com/

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