Portabilité vers La Poste Mobile annulée ? Problème technique

Bonjour Hassnae, merci pour votre réponse.

Je vais essayer de modifier le message mais je ne trouve pas comment le faire .. on peut que modifier les reponses.

Oui c’est bien ça, j’aimerais renseigner le nouveau code RIO.

Bonjour,
J'ai également eu ce problème avec ma commande. J'ai reçu un SMS m'indiquant que la portabilité a été annulée pour raison technique.
J'ai appelé le numéro indiqué dans le SMS mais ils n'ont pas réussi à régler le problème.
Pouvez vous me contacter pour résoudre le problème ?

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Exactement

Bonjour,

J’ai encore reçu ce matin un sms qui m’informe que la portabilité est annulée.
Il semblerait qu’il y ait encore eu une erreur pourtant j’ai fourni le bon RIO

Pouvez vous réglez le problème svp ?

Merci par avance.

Oui exactement

It’s definitely frustrating when a portability request gets canceled due to a RIO mix-up! It sounds like you’re on the right track by reaching out to customer support directly—they should be able to help you quickly. It’s interesting how a simple issue like this can impact the entire process, especially when switching carriers. Have you had any similar experiences with other https://www.my-fordbenefits.com providers? It might be helpful to share how you resolved those situations! Also, it would be great to hear about your reasons for switching—are you looking for better coverage, pricing, or features?

It sounds like the cancellation happened because the RIO (Relevé d'Identité Opérateur) code submitted with your order wasn't up-to-date. Sometimes, when a new RIO is issued (like after making changes to your current subscription), the old one becomes invalid, which could prevent the portability from going through.
To resolve this without canceling your current order, you can usually:
Get the Correct RIO: Dial *3179 from your current mobile line. This service provides the latest RIO associated with your number. Make sure to note it down exactly as provided.
Contact LA Poste Mobile Support: Reach out to their customer service and let them know about the canceled portability due to an outdated RIO. They should be able to update your existing request with the new RIO without requiring you to cancel and reorder.
Confirm the New Portability Date: Once your RIO is updated, ask for confirmation of the new portability date.
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