Question en attente de réponse

Thème
Votre téléphone / Votre SIM

Pourquoi n'ai-je pas reçu l'argent de mon ODR ?

Bonjour,

En juillet dernier j'ai procédé à un renouvellement de téléphone et une ODR était disponible. Pour bénéficier de cette dernière, j'ai donc rempli un dossier en ligne, mais suite à une erreur de document fourni (mauvaise facture), ce formulaire ne pouvait plus être rempli.
J'ai donc renvoyé ce même dossier mais sous format papier par courrier, cependant je n'ai toujours pas eu de réponse alors que cela fait plus d'un mois

Je voulais donc savoir si je pourrais profiter de mon ODR vu que j'ai tout envoyé, ou si c'était déjà trop tard (l'offre se terminant le 4 novembre) ?

Alex
Alex

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Les réponses

Alex
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C'est cela

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Equipe La Poste Mobile

Bonjour Alex,

Je viens de vous envoyer un message privé pour recueillir vos coordonnées en toute sécurité.

Nous pourrons étudier ensemble votre dossier.

A tout de suite.

Amina

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Yes, you should still be eligible since the offer ends on November 4. https://teramod.net/terabox-old-version/ I recommend contacting customer support to confirm receipt of your mailed form and check the status.

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It sounds frustrating not to have received a response after mailing your form. Since the offer ends today, I'd suggest reaching out to customer support or the ODR processing team directly if possible. Explain your situation with the online form and mailed documents they might still be able to confirm your eligibility.
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Good morning! Since it’s been over a month without a response, and the ODR (Offer de Remboursement) offer ends on November 4, I recommend contacting customer support directly to check on the status. It may still be possible to claim your ODR, as you submitted everything required. Contacting them promptly could help resolve any processing issues with your paperwork.

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Thank you for your message. We apologize for the delay. Given that you resubmitted your form by mail over a month ago, we recommend contacting our support team to verify the status before the offer expires on November 4. You may also check further details on our site https://gtamzansi.mobi/.

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